I've never ordered from them either because of all horror stories that I've heard about their shipping & customer service.
Just not too long ago my sister ordered from them and it took them 2 weeks before they even shipped out her order & then when she got it there was things missing from it because they were on back order. They didn't contact her ahead of time to let her know the items were on back order. She had to contact them to see why things were missing. When she talked to someone, they were very rude.
If you check them out on Better Business Bureau they've got 9 complaints on there in the last 12 months.
http://www.bbb.org/akron/business-revie ... -132517552