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Teach Soap • View topic - BulkApothecary

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 Post subject: BulkApothecary
PostPosted: Tue Nov 13, 2012 1:02 pm 

Joined: Wed Sep 12, 2012 6:39 am
Posts: 3
Does anyone know if BA has good products? Would you recommend any off the oils?


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 Post subject: Re: BulkApothecary
PostPosted: Tue Nov 13, 2012 6:31 pm 
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Joined: Mon Jan 14, 2008 11:14 pm
Posts: 24336
Location: Mistress Of Lather
I've never ordered from them. I have used quite a few companies over the years including BrambleBerry, but never BA.

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Irena
Closed minds are like faulty parachutes; they refuse to open.


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 Post subject: Re: BulkApothecary
PostPosted: Sun Nov 18, 2012 9:05 pm 
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Joined: Mon Apr 30, 2012 7:22 am
Posts: 1515
Location: Northern Nevada
Isn't that the one Jillybeansisme had so much trouble with? Not sure but maybe she'll see this.

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Linda

I learn so much when I can't leave well enough alone!



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 Post subject: Re: BulkApothecary
PostPosted: Fri Mar 15, 2013 6:51 am 

Joined: Thu Mar 14, 2013 9:56 am
Posts: 36
Location: Minne-snow-ta
I've ordered from there before! Mostly good products; my issue is with the back end of things - shipping, tracking, returns, etc. They tend to run out of items and only ship partial orders out. Problem is, they won't tell you what out of your order has shipped, so it's a guessing game as to what arrives when. When it's things you want to use together, it can be very very irritating! And they won't tell you when the rest of your order expects to ship either - it just kind of lives out in the ether until you get an email saying the rest of it has shipped. It took three shipments to get one order at one point for me!

The other problem I have with them is returns. There are no policies regarding returns that I could see anywhere on the site. There's a "returns" button when you log in to your account, but apparently that just notifies the shipping dept to expect a shipment; it doesn't actually tell anyone that you want to do a return, or why. You're supposed to call their 800 number to do that. It took me close to two weeks to figure this out, and they were incredibly snotty and non-apologetic about the issue.


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 Post subject: Re: BulkApothecary
PostPosted: Fri Mar 15, 2013 7:00 am 
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Joined: Mon Jan 30, 2012 7:42 am
Posts: 1621
Location: Western WI
I've never ordered from them either because of all horror stories that I've heard about their shipping & customer service.
Just not too long ago my sister ordered from them and it took them 2 weeks before they even shipped out her order & then when she got it there was things missing from it because they were on back order. They didn't contact her ahead of time to let her know the items were on back order. She had to contact them to see why things were missing. When she talked to someone, they were very rude.

If you check them out on Better Business Bureau they've got 9 complaints on there in the last 12 months.
http://www.bbb.org/akron/business-revie ... -132517552

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Genny


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 Post subject: Re: BulkApothecary
PostPosted: Fri Mar 15, 2013 2:16 pm 

Joined: Thu Jun 07, 2012 4:10 pm
Posts: 550
Location: Lewisville, NC


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